How long will it take to ship the products?
For most products, delivery within India would usually take 2-15 working days for your order to be shipped. For international orders, it would take 15-30 working days. However, this may vary from product to product, as some are made on order or require customisation. For exact shipping time, please refer to the shipping and returns section of each product.
Is there free shipping on all products at ARTychoke?
Yes, all transactions worth Rs 5000 and above have free shipping within India. Transactions of Rs 4999 or lower will incur a very small convenience charge of Rs 200.
International shipping charges - $15
Does ARTychoke ship outside India?
We ship all over the world! Design needs no man-made physical boundaries to be appreciated. Thus we will deliver the products of your choice, wherever you are. Most of our products are available for international shipping. The rate for international shipping is calculated at the time of Checkout, based on your delivery address.
Are the prices inclusive of Taxes?
The prices of all the products are inclusive of all applicable taxes in India. You don’t need to pay anything extra than the price mentioned for the product.
Are the prices inclusive of Customs & Duties for International Deliveries?
Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance, import taxes, customs duties and fees levied by the destination country must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The timelines on the product page and order confirmation are an indication of average time required. Incase of international shipments there might be delay due to Customs clearance, etc which are not in our control.
How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
ARTychoke is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.
What is the mode of delivery at ARTychoke?
We have partnered with various courier services for the shipment of products across India and abroad. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Why have I received only a part of my order?
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.
How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from ARTychoke. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
How do I check the status of my order?
You can login and click on the top right corner of ARTychoke’s website where your name appears to go to “My Account” section and click on the “My Orders” tab to view all your orders and their current status.
Other Terms & Conditions
You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.
We ship on all weekdays (Monday to Friday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies however we are not liable for any delay in delivery by the Courier Company / postal authorities.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at [email protected] mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by signing in and viewing your order section. If your delivery has not arrived, please contact us at +91 9810600995or mail us at [email protected]
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations